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FAQ

Shopping & Orders

How do I place an order on ZOYA Fashion Ireland?
Add items to cart, proceed to checkout, choose shipping and payment, then confirm. You’ll receive an order confirmation email and updates when payment is received and the parcel is dispatched.
See: Shipping
Do I need an account to buy, or can I checkout as a guest?
You can place orders without creating an account; an account helps you manage future orders and tracking more easily.
Can I edit or cancel my order after placing it?
Contact customer support as soon as possible—changes depend on the order’s fulfilment stage.
See: Contact
How do I add a gift message or request gift wrapping?
Gift wrap isn’t listed as a standard option. If you need a gift note or special handling, email support before dispatch.
See: Contact
Can I combine two separate orders into one shipment?
This isn’t guaranteed. If both orders haven’t shipped, contact support immediately to check feasibility.
See: Contact
An item is sold out—can I sign up for back-in-stock alerts?
Yes—out-of-stock products display a “notify of product availability” option on the product page.

Delivery & Shipping

What delivery options are available within Ireland?
Delivery is handled by a professional courier service—primarily Fastway. You will receive an email with a tracking link once your parcel is dispatched.
See: Shipping
How long does delivery within Ireland usually take?
Typical delivery time listed for Ireland is 3–4 working days from dispatch (courier-dependent). The parcel receipt date = shipping date + delivery time.
See: Shipping
How quickly do you dispatch orders after payment?
Fulfilment begins after payment is received. Many product pages indicate “Dispatched within: 1 working day”; exact timing depends on product availability and the chosen payment method.
See: Shipping
Is there a free-shipping threshold?
Yes—free shipping from orders of €75, fulfilled by Fastway.
See: Shipping
What are the shipping methods and typical prices for Ireland?
Examples shown on product pages: Economy (≈7–10 days) from €7; Fastway (≈5–6 days) from €9; DHL (≈4 days) from €13; GLS also available. Final options/prices appear at checkout and may vary by item/weight.
e.g. sample product page
Do you ship to Northern Ireland, the UK and other EU countries?
Yes. Indicative delivery times: nearby EU 1–2 working days; Ireland/selected EU 3–4; Portugal/Sweden 5–6; and non-EU destinations incl. Great Britain 7–10. For countries not listed, please contact us.
See: Shipping
Will I pay customs or duties for shipments to the UK or outside the EU?
Customs, duties and VAT depend on the destination country’s regulations. Please check local rules and contact us for guidance if needed.
See: Shipping
Can I pick up my order in person?
No—sales are online only with courier delivery. Personal collection is not available.
How do I track my parcel?
You will receive a shipment email with a tracking link to follow your parcel in real time.
See: Shipping

Returns, Exchanges & Complaints

How many days do I have to return an item?
You may withdraw from the contract within 14 days of receiving the goods, then send the item back within the next 14 days.
See: Returns
How do I start a return—do you provide a Return Form?
Yes. Download and complete the Return Form and include it in your parcel; the return address is listed on the Returns page and in the form.
See: Returns · Return Form (PDF)
Are returns free?
Return shipping is covered by the customer unless a complaint is accepted and a replacement/remedy is required.
See: Returns · Terms & Conditions
What condition should the returned item be in?
The product must be intact and complete, without signs of wear, ideally in factory packaging.
See: Terms & Conditions
How and when will I get my refund?
The store checks the returned product within 3 working days of receipt, then refunds within 14 days of that check (to your card if paid by card, or to the bank account you provide).
See: Returns
Where do I send returns from Ireland?
ZOYA Fashion, Golebia 9B, 83-050 Bakowo, Poland. We recommend using a trackable service and enclosing the completed Return Form.
See: Returns
How do I submit a complaint (faulty or damaged item)?
Email shop@zoyafashion.ie with: your full name, email, order date/number, the subject of the complaint, your request, and circumstances justifying the complaint.
See: Claim
Who covers shipping if my complaint is accepted?
If resolving a legitimate complaint involves sending a new product or removing the defect, the store covers the shipping costs.
See: Claim

Sizing & Fit

How do I use your size chart to choose the right size?
Most product pages include size tables (e.g., chest & length). Compare your child’s measurements with the table on that specific product.
How should I measure my child (chest, waist, length, sleeve)?
Measure around the chest under the arms and the dress length from shoulder to hem; then match to the product’s table. If in doubt, choose the next size up for comfort.
My child is between sizes—should I size up or down?
If measurements fall between two sizes, we generally recommend sizing up for freedom of movement and growth.
Do sizes vary between different dress styles or collections?
Yes—each model can differ. Always check the exact table on the product page before ordering.
How does a petticoat affect the fit and length of a dress?
Petticoats add volume and can lift the hem slightly; review the specific product notes or contact support if you need guidance for a particular style.
See: Contact

Products, Materials & Care

What fabrics and linings do you use in your dresses?
Materials vary by model (e.g., velvet, lace, tulle). Check the “Description” and details on each product page for composition.
Are your dresses comfortable and non-itchy for sensitive skin?
Many styles use soft linings and child-friendly finishes; consult product descriptions and size notes to ensure the best comfort.
Are your products compliant with EU safety standards for children’s clothing?
Products are sold under EU consumer protections; see Terms & Conditions for details and purchase conditions.
See: Terms & Conditions
Are accessories like headbands and petticoats included or sold separately?
Accessories are sold separately unless explicitly stated. Product pages clearly show contents and compatible accessories.
What are the care and washing instructions for dresses and accessories?
Follow the care instructions on each product page; delicate fabrics (tulle, lace, velvet) typically require gentle care.

Payments, Pricing & Invoices

Which payment methods do you accept?
Bank transfer, and secure online payments by credit/debit card via PayPal and ZEN (you’ll be redirected to complete payment; SSL-secured).
See: Payment Methods
Is checkout secure and encrypted?
Yes—online payments are processed through secure gateways (PayPal/Zen) using SSL.
See: Payment Methods
Which currency and VAT rules apply to my order?
Prices on the IE site are displayed in EUR and are gross (VAT included), per the store’s purchasing terms.
See: Terms & Conditions
Can you issue a VAT invoice for a business purchase?
Yes—contact customer support with your company details (including VAT ID) and request an invoice.
See: Contact

Discounts, Promotions & Gifts

Where do I add a discount or promo code at checkout?
Enter promo codes during checkout in the cart/summary step when a code is available.
Do you offer newsletter sign-up discounts or seasonal promotions?
Promotions run periodically; subscribe in the footer to receive news and offers.
Are there bundle offers or multi-buy savings on dresses and accessories?
Sale/clearance pricing is shown on product pages and in the SALE section; the “lowest price in the last 30 days” may be displayed on product pages.
Do you offer gift wrapping, gift notes, or digital gift cards?
Gift wrapping isn’t listed as a standard service; contact support for any special requests.
See: Contact

Account, Tracking & Notifications

How can I track my order once it has shipped?
You’ll receive a shipment email with a tracking link to follow your parcel in real time.
See: Shipping
Will I receive order and shipping confirmation emails or SMS updates?
Yes—order confirmation and progress emails are sent automatically after purchase and during processing.
See: Shipping
How do I create an account and what are the benefits?
Create an account from the header links; it helps you manage orders and speeds up checkout.
How can I reset my password or update my account details?
Use the sign-in page’s recovery option or contact support if you need help updating details.
See: Contact

Occasions: Communion, Christening & Flower Girl

Are First Communion dresses sized differently from party dresses?
Sizing varies by model—always check the specific size table on the product page you’re considering.
Do you offer Christening outfits for babies and matching accessories?
Yes—browse the Christening category for outfits and accessories for babies.
What should I consider when choosing a flower girl dress for a wedding?
Check size tables, fabric/lining comfort, and consider adding a petticoat for volume if the style calls for it.
How far in advance should I order for seasonal events and ceremonies?
Order early enough to account for dispatch and courier time (see Shipping). If your date is close, contact support to discuss options.
See: Shipping

Graduation Gowns & B2B (Schools & Institutions)

Do you supply preschool, school and university graduation gowns and caps in Ireland?
Yes—ZOYA offers graduation wear and accessories for institutions in Ireland; see the “Graduation” offer or contact us for bulk enquiries.
See: Graduation Gowns · Contact
How can I place a bulk or institutional order and request a quote?
Email customer service with your quantities, sizes and event date; we’ll confirm availability, pricing and timelines.
See: Contact
What are the lead times and customization options for gowns, sashes and accessories?
Lead times depend on quantities and the event date. Personalized sashes/stoles and bulk pricing are available—reach out early to confirm.
Can you invoice my school and accept purchase orders?
Yes—schools can arrange invoicing. Please email customer service with your institution details.
See: Contact

ZOYA Ireland - Girls party dresses, communion dresses, baby girls dresses special occasion

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